Help Center

Is my device supported?

Rufus the Bear is built to be compatible with a wide range of device and operating systems.

Rufus the Bear supports iPhones and iPads running iOS 11.0 or later, and the vast majority of smartphones and tablets running on Android 4.4 and later.

Game icons

Understanding the game icons.

Home World. This is Rufus' home planet!

Settings. The Settings icon allows you to change music volume, toggle Augmented Reality mode, and some of Rufus’ blood sugar settings.

Magnifier. Use this to scan your plush Rufus the Bear! Check out instructions on How to scan Rufus for more detail.

Rufus' House. Tap to enter Rufus’ kitchen to prepare a plate of food! Once you're there, use the dinner bell to let Rufus know it's time to eat.

Storybooks. Tap on the picnic table to open Rufus’ stories. The stories follow Rufus’ journey training for the All Star Games.

Navi. Navi is Rufus’ bus and personal trainer! Tap on Navi to see assigned tasks, and complete those tasks to unlock the next storybook.

Handwashing. Tap on the handwashing station to wash Rufus’ hands! You can also wash Rufus' hands with the magnifier.

Isabella. Isabella is Rufus’ sister. If Rufus is high or low, Isabella will share a hint about how to care for Rufus.

Cori the Mailbox. Sometimes Rufus gets mail! Cori will notify you when new letters arrive.

Using the app with Rufus

When you first open the app, follow Ava's walkthrough to get you set up with Rufus. Ava will ask if you already own a Rufus the Bear stuffed animal. Selecting "yes" will activate augmented reality for your app!

If you need to update your app settings, go to the "Settings" screen.

Enable Augmented Reality

Enable augmented reality to use your camera to interact with the Rufus the Bear plush

How to care for Rufus

The Rufus the Bear app works with any Rufus the Bear, or any favorite stuffed animal!

If you’re using the app with a Rufus the Bear that has interactive patches, the camera on your mobile device will automatically recognize the patch to launch Rufus’ diabetes tool kit. Scan Rufus’ hands to use the glucometer, or the patches on his legs to use the insulin pump! You can use the “free scan” filter to explore any patch, or first select a tool like the “glucometer” and you’ll find that it will only scan on the relevant patches!

If you’re using the app with your “Classic Rufus” or any favorite stuffed animal, first select the tool you’d like to use, line up the patch or body part in the outline, and then tap on the tool icon to take a photo with your camera and launch Rufus’ diabetes tool kit!

Handwashing

CGM

Free Scan

Glucometer

Insulin Pen

Insulin Pump

How to scan Rufus' patches

Rufus’ patches scan best when viewed head-on with the camera about 5 inches (12 cm) from the plush, and centered in the view!

Having trouble scanning Rufus’s patches? Here are some tips:

You can also use the guided modes to select a tool from Rufus’ diabetes care kit, and capture a photo of Rufus!

Report a bug

Find something strange? Email us at support@empathlabs.com to report any bugs! Let us know if it is preventing you from playing with Rufus! We always try to get back to you within 2 days, often sooner!

Ideas and feedback

We welcome any suggestions for how to improve Rufus the Bear! Let us know what you think at support@empathlabs.com.